Behind the Scenes at Muller Martini

As a world leader in innovative print finishing solutions, the “face” of Muller Martini is typically that of our sales managers, service engineers and technicians—the folks you rely on in the field to respond to your specific challenges, ensuring that our machines are what’s best for your company and that your equipment is properly installed, maintained and operating at peak performance.

But as in all organizations, there are many people behind the scenes who support these colleagues, making sure they have the information, systems, and tools that ultimately bring success to everyone.

I am one of those insiders. My job is to help create, implement, and expedite the procedures, processes, and systems that enhance and improve Muller Martini’s vast infrastructure—and that enable all our employees to function smoothly as one team. In essence, I’m an employee “helpdesk,” focusing on all areas of our operation, including sales, service, accounting, and marketing. Having knowledgeable and reliable back-office support not only contributes to the overall resilience of our operation but ultimately helps ensure a best-in-class experience for our customers.

My background has helped me tremendously in my current position. Prior to joining Muller Martini, I worked in logistics where I was involved in warehousing, shipping, receiving, and customer support. That experience taught me how critical it is to get things done right and on time within a highly demanding, dynamic environment. And my first position at Muller Martini over eight years ago was in our parts department. So, I also have a huge familiarity with our machines and their components.  

Muller Martini has been at the forefront of finishing since we were first founded in 1946. Today, with our highly intelligent portfolio and seamless workflows, we continue to engineer solutions that meet our customers’ challenges and transitions. It’s what we strive for on the inside as well.