Partnerships for quality and innovation
Muller Martini’s customers worldwide operate in a demanding market and place high demands on the machines. Muller Martini also places correspondingly high demands on its suppliers in terms of quality, prices and delivery reliability.
Our cooperation with suppliers is based on long-term partnerships characterised by mutual trust, reliability and quality. We seek high-performing and committed business partners who share our high standards of reliability, precision and innovation.
An open and continuous exchange of information forms the basis for successful and sustainable cooperation. Because only together can we meet the high demands of our customers – today and in the future.
We work digitally
Digitalisation is a central component of Muller Martini’s strategy for working with our suppliers. We are constantly working to optimise processes and make them more efficient – particularly in order processing and supplier management.
By using digital solutions, we create greater transparency, shorter response times and greater process reliability – for both sides. Our goal is to achieve end-to-end digital collaboration that meets modern requirements and conserves resources. In order processing, we use BLP Digital software to process order confirmations and invoices. We also rely on Tacto SRM, a forward-looking platform for supplier management. It enables the centralised management of enquiries, orders, documents and evaluations – quickly, securely and digitally.
We appreciate all suppliers who join us on this journey – towards a modern, networked and sustainable supply chain.
We are digitising our procurement processes to increase transparency, efficiency and responsiveness – both for our internal purchasing team and for our suppliers. This enables us to meet current and future requirements in an international environment.
Tacto SRM is a modern platform for digital supplier management. It enables centralised, transparent and seamless collaboration between Müller Martini and its suppliers. Document requests and price enquiries are transmitted via Tacto SRM.
No, registration with login is not necessary. When you submit a query, you will receive links that will redirect you to the corresponding request. Please ensure that requests from Tacto do not end up in your spam folder.
No. The use of Tacto SRM is free of charge for our suppliers.
Yes, the use of Tacto SRM is mandatory for Muller Martini suppliers.
For new suppliers, the use of Tacto SRM is part of the qualification process. Existing suppliers will be integrated gradually. Our goal is to achieve fully digital collaboration in order to make processes more efficient and sustainable.
Tacto is a web-based solution and only requires an up-to-date browser and an internet connection. No local installation is necessary.
If you encounter any technical problems or have any questions about the platform, our Tacto support team and your personal contact in the purchasing department are available to assist you at any time. You will receive their contact details with your invitation to the platform.
BLP Digital is an intelligent system for the automated processing of documents such as order confirmations and invoices. It uses artificial intelligence to read and analyse content from PDF files and transfer it directly to our internal systems.
For you as a supplier, this means:
- Faster and more accurate processing of your documents
- Fewer queries and manual corrections
BLP Digital increases the speed and accuracy of processing your order confirmations and invoices – without any additional effort on your part.
Logistics & Transport
An efficient and reliable flow of materials is of central importance to Muller Martini. We rely on clear logistics processes to ensure that our production runs on schedule and without disruption.
Our goal is smooth delivery of goods that meets the requirements of our internal processes and ensures efficient cooperation with our suppliers.
That is why we expect, among other things:
- Correct labelling of shipments (including delivery note, item number, order reference)
- Compliance with packaging specifications to prevent transport damage
- Punctual delivery on the agreed dates
- Early and correct notification of shipments
- Cooperation with reliable shipping partners
Detailed information on our logistics guidelines, delivery conditions and packaging regulations is available in the download area.
Muller Martini prefers to use Incoterms® DAP (Delivered At Place), unless otherwise agreed.
The choice of carrier is generally made by the supplier (DAP deliveries), unless otherwise agreed. If another agreement exists, Muller Martini’s partner carrier or courier service must be taken into account. In both cases, the supplier must notify the carriers in good time to avoid delivery delays.
Each delivery must be accompanied by a fully completed delivery note. This should contain at least the following information:
- Item number and description
- Order or contract number
- Barcode or QR code with MM order number and position
- Delivery quantity, partial quantities, weight
- Serial or batch number, if applicable
- Customs tariff number (HS code)
- Country of origin of the goods
The following documents are required for international deliveries:
- Commercial invoice with customs tariff number and origin
- Proof of origin (e.g. EUR.1, preferential certificates)
- Long-term supplier’s declaration (for repeat deliveries)
- Packing lists and freight documents
All documents must be complete, correct and clearly visible.
Yes, the correct customs tariff number (HS code) is mandatory for each item of goods. This must appear on the delivery note and invoice and comply with current customs regulations (e.g. EU TARIC or Swiss customs tariff).
Yes. The preferential and non-preferential origin of the goods must be stated for cross-border deliveries. If necessary, we request a long-term supplier’s declaration (LLE) or proof of origin to comply with customs regulations. This information is essential for customs clearance, origin calculation and any customs concessions.
The packaging must be suitable for transport, environmentally friendly and clearly labelled. Damage caused by improper packaging must be avoided. Detailed packaging specifications can be found in our logistics guidelines in the download area.
Yes. Specific transport days are agreed with each supplier. In order to keep transport costs low and to protect the environment, transport should be kept to a minimum wherever possible. Any deviations due to holidays or public holidays must be communicated to Muller Martini as soon as they become known so that a solution can be found together.
Delivery delays must be reported as early as possible. Please contact your purchasing representative immediately so that we can work together to minimise any potential impact on production planning.
Deliveries to Zofingen
Deliveries to Rahden
International shipping & Incoterms
Optimised logistics processes are essential for Muller Martini in order to guarantee security of supply.
In the international procurement environment, a clear definition of delivery terms is essential. Muller Martini works with the current Incoterms® as standard, preferably DAP (Delivered At Place) or DDP (Delivered Duty Paid), unless otherwise agreed.
Our suppliers are obliged to familiarise themselves with the relevant conditions and to ensure that customs and shipping documents are supplied correctly and completely.
The choice of carrier is generally made by the supplier (DAP deliveries), unless otherwise agreed. If another agreement exists, Muller Martini’s partner shipping company or courier service must be used.
Contact address for shipments from Switzerland to Muller Martini companies in Switzerland
Unless otherwise agreed, the following applies to shipments with EXW, FCA pricing (Incoterms 2020):
Deliveries under 30 kg
For deliveries under 30 kg, DIE POST must be commissioned. Postage will be charged on your goods invoice. Only postage costs within the amounts stated on the Post’s homepage will be accepted.
Deliveries over 30 kg
For deliveries over 30 kg, please contact or commission IMBACH LOGISTIK:
- Shipments must be notified in advance so that the agreed delivery date can be met. Notification must be given at least 2 working days before the confirmed delivery date.
- Transport orders
- Phone: +41 41 499 70 13
Contact address for shipments from abroad to Müller Martini companies in Switzerland
Unless otherwise agreed, the following applies to shipments with FCA pricing (Incoterms 2020):
Deliveries under 30 kg
For deliveries under 30 kg, the parcel service provider TNT/Fedex must be commissioned.
Unless otherwise agreed, Economy Express must always be selected as the shipping method.
Deliveries over 30 kg
For deliveries over 31.5 kg, Ziegler (Switzerland) AG must be contacted or commissioned:
- Transport orders
- Phone: +41 41 499 70 13
- Shipments must be notified in advance so that the agreed delivery date can be met. Notification must be given at least 2 working days before the confirmed delivery date and must be made by 11 a.m. at the latest.
In order to keep transport costs low and to protect the environment, transport should be reduced to a minimum and consolidated deliveries (mixed deliveries) should be made. To ensure proper identification, mixed deliveries within the load carrier must be marked accordingly.
Opening hours for goods receipt in Zofingen
The general opening hours (Monday – Friday) of our goods receiving department in Zofingen are:
7:00 a.m. – 12:00 p.m.
12:30 p.m. – 4:00 p.m.
No goods can be accepted outside of these opening hours.
Any deviations due to national or local holidays will be communicated accordingly.
Download Logistics and Transport Flyer
Opening hours for goods receipt in Rahden
The general opening hours (Monday – Friday) of our goods receiving department in Rahden are:
7:00 a.m. – 12:00 p.m.
12:30 p.m. – 4:00 p.m.
No goods can be accepted outside of these opening hours.
Any deviations due to national or local holidays will be communicated accordingly.
Sustainability
Sustainability is a central component of our corporate strategy. As a globally active mechanical engineering company, we see it as our responsibility to consistently implement ecological, social and ethical standards throughout the entire supply chain – together with our partners.
We expect our suppliers to:
- Comply with environmental and occupational health and safety laws
- Act in a socially responsible manner
- Use resources efficiently
- Avoid or reduce harmful substances
- Document sustainability measures and continuously improve them
The detailed requirements can be found in our Code of Conduct for Business Partners and in the Sustainability Policy, which are available in the download area.
Certificates such as ISO 14001 (environmental management) or ISO 45001 (occupational health and safety) are not mandatory. If no formal certification is available, we expect credible evidence of internal standards and measures in the areas of sustainability and occupational health and safety.
Yes. We collect sustainability data in a structured and transparent manner via our Tacto SRM supplier management system. Suppliers can upload relevant documents and complete sustainability assessments there.
We expect our suppliers to comply with international due diligence obligations – e.g. when dealing with conflict minerals or taking human rights into account in the supply chain. Relevant evidence (e.g. CMRT) can be submitted via Tacto SRM or directly to our purchasing department.
We regularly review sustainability aspects as part of our supplier evaluation process or systematic surveys via our Tacto SRM supplier management system. In the event of critical deviations, we reserve the right to carry out targeted follow-up checks or take measures as part of our risk management process.
Yes – we are committed to partnership-based development. Our team is happy to assist suppliers with any questions they may have regarding the implementation, evaluation or documentation of sustainability measures.
